Responsive repairs

Day-to-day repairs to occupied homes, from leaking taps and faulty doors to out-of-hours emergencies, carried out by a multi-trade team.

Talk to us0115 972 5726

Repairs done properly, first time where we can

Most of our work is responsive repairs reported by residents and raised by housing providers. Our team covers the trades a typical repairs order needs, so one visit can often deal with the whole problem rather than passing it between contractors.

A repair is about more than the fix. Residents need to know when we are coming, meet someone polite and tidy, and be told clearly if a second visit is needed. Clients need accurate completion information to close the job with confidence.

Engineer repairing a multi-point locking mechanism on a front door
First-time fix focus

Typical repairs we carry out

  • Doors, locks and multi-point locking mechanisms
  • Leaks, taps, toilets and waste pipes
  • Electrical faults, sockets, lighting and fittings
  • Windows, glazing and ironmongery
  • Plastering, joinery and making good
  • Flooring repairs and replacement
  • Roof, gutter and downpipe repairs
  • Fencing, gates and external repairs
  • Out-of-hours emergency call-outs
  • Making safe after leaks and break-ins

How we handle a repair

  1. 1

    Order received

    Through your repairs system, by email or by phone, whichever suits you.

  2. 2

    Appointment agreed

    We contact the resident to agree a time and let them know who is coming.

  3. 3

    Repair completed

    We aim to finish first time. If parts are needed, we say when we will be back.

  4. 4

    Job closed

    Completion details come back to you so the order can be closed and any follow-on work raised.

Tradesperson talking a resident through planned work at her kitchen table
The engineer was very professional, nice and polite. Really happy the door now works properly.
Housing association residentDoor repair

Questions about responsive repairs

Do you handle emergency repairs?
Yes. Out-of-hours emergency call-outs are available to our contract clients. We agree the arrangements, response times and how emergencies are reported with each client at the start of the contract.
Can you work to our schedule of rates and priorities?
Yes. We are used to working to housing association schedules of rates and priority timescales, and we can discuss pricing that suits the scale and type of work.
Which areas do you cover?
We work across Nottinghamshire, Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Coventry and the Peak District from our base in Ilkeston.

Looking for a reliable repairs partner?

Tell us what you need and we will come back to you promptly.

Get in touch0115 972 5726